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108 Ocean Road, South Shields, NE33 2JF

Award Winning Fish and Chips right here in South Shields

Award Winning Fish and Chips right here in South Shields

Smiths Chippy, the only place in South Shields to get award-winning fish and chips.

We are proud to announce that once again we are in the top 50 award winning fish and chip takeaways in the UK. This is the 3rd time is the last 6 years we have won this prestigious accolade.

award winning fish and chips


Why not take this opportunity to try some of our award winning fish and chips by clicking the order now button below for collection or delivery (delivery available Thurs, Fri and Sat 4:30-9pm). you can read our full review from Fry Magazine below.

Report on our award winning mystery visit by Fry Magazine.

Mystery visit report for:
Smiths Chippy (Ref: 5027 ) 
Survey: 50 Best Fish and Chip Takeaways 2018/19 V2 
Visit date: 13 December 2018

Overall visit score: 97%

Change since last visit: N/A
Venue average YTD: 97%

Visit details:
Location South Shields Visited on: 13 December 2018 at 12:30
Visit duration: 15 mins Trade Level 5%
Served by: Female with short dark hair, Cook was male with short cropped hair
Breakdown by section:
Section 13 Dec
1. Telephone Enquiry 100%
2. First Impressions 100%
3. Service 85%
4. Consumption 100%
5. Consumption – The Batter 100%
6. Consumption – The Fish 100%
7. Consumption – The Chips 100%
8. Staff 88%
9. Payment 100%
10. Lasting Impressions 100%
Survey responses
1 – Telephone Enquiry 100%
No. Question Response Weight Score
1 When you called the shop to see what type of oil they used, was the phone answered within 5 rings by a person or an answer phone? Yes 1 1
2 Did the answer phone or call handler give you the information you needed to know? i.e. inform you of what type of oil they use? Yes 1 1
The call handler was polite and helpful and confirmed they use sunflower oil.
Section total 2/2
2 – First Impressions 100%
No. Question Response Weight Score
1 Was the exterior of the shop clean and free from litter? Yes 1 1
The shop was well lit and inviting. The food hygiene certificate was on the window to the left of the door and as there was no steps or ridges it was accessible for the disabled.
2 What is the hygiene rating on the FSA website? 5 5 5
3 When you entered was it clean, tidy and did it appear well presented? Yes 2 2
There were 2 tables and chairs for the customers use and a self service coffee machine, which was clean, tidy and well stocked. Award certificates were displayed on the walls in photo frames. There was an array of posters with menu and specials displayed, as well as local events.
4 Was there disabled access? Yes 1 1
5 Did a member of staff greet you or at least acknowledge you when you were at the front of the queue? Yes 2 2
The server was chatting to a couple who were already being served and we were comfortable enough to join in the conversation while waiting for our food to be cooked.
On approaching the shop it was clean, bright and welcoming and we were not disappointed on entry.
Section total 11/11
3 – Service 85%
No. Question Response Weight Score
1 Were the staff who served you polite and professional? Yes 2 2
She was polite and friendly.
2 Were the menu boards clear and easy to read? Yes 2 2
There was a menu board showing food and prices as well as numerous posters advertising specials and additional items such as squid rings in batter and garlic mushrooms as well as a Christmas special patty.
3 Was there a notice identifying where the fish is sourced from? No 1 0
4 Did your server know where the fish was sourced? (You must ask this question) Yes 1 1
5 Did you find the ordering of your food and drink easy and straight forward? Yes 1 1
A notice advised a 10 minute wait as food is cooked to order.
6 Did your server offer or recommend any additional items to accompany your order? No 1 0
The only items offered were salt and vinegar.
7 Were your fish and chips cooked fresh to order? Yes 1 1
We ordered our fish when we entered the shop as a notice on the wall indicated all food was cooked to order and it would be a 10 minute wait.
8 Was it apparent that the staff were proud and knowledgeable about the products on offer? Yes 1 1
There was one server and one cook and while waiting for the food we chatted about the specials that they like to introduce and particularly the current one being their Christmas Patti. They also advertised vegetarian options.
9 Taking into account how busy it was, did you feel the service you received was efficient and appropriately paced? Yes 2 2
We were served within the time scale advised by the poster.
10 Were you offered salt and vinegar on your food? Yes 1 1
Although we were not offered additional items, there was plenty of notices to show what was available and a fridge well stocked with soft drinks as well as a self service coffee machine.
Section total 11/13
4 – Consumption 100%
No. Question Response Weight Score
1 Please list the food you sampled: Please specify which fish you had.
Cod Chips garlic mushrooms and coffee.
2 Was there an adequate choice and range of food available? Yes 1 1
There was a wide range of food from your usual fish, sausage and patties to the more unusual squid, garlic mushrooms and onion rings.
3 Were you happy with the way your food was packaged and presented? Yes 1 1
The fish and chips were packed in a polystyrene type container with garlic mushrooms in a separate container and all were then placed in a paper carrier bag advertising their shop.
We were happy with the variety of food available and how well it was packaged.
Section total 2/2
5 – Consumption – The Batter 100%
No. Question Response Weight Score
1 Did it cover the whole fish? Yes 4 4
It was golden and even throughout.
2 Was the thickness of the batter even across the fish? Yes 4 4
Perfect covering.
3 Was the batter crispy (not soggy)? Yes 4 4
Although there was a very slight sogginess on the underside of the fish from being in the container for 5 minutes it was still crispy.
4 Was the batter even in colour? Yes 4 4
Beautiful golden cover all over.
5 Was the batter free from carbon particles? (black specs) Yes 4 4
The food was free from any carbon particles.
The batter was perfectly cooked. It had an even golden colour and was light and crispy.
Section total 20/20
6 – Consumption – The Fish 100%
No. Question Response Weight Score
1 Was the fish white (not grey)? Yes 4 4
Fish was perfectly cooked and white.
2 Was the fish flaky? Yes 4 4
The fish flaked as I put my fork into it.
3 Was the fish moist? Yes 4 4
Melted in the mouth.
4 Was the fish at an acceptable temperature for consumption? Yes 4 4
As it was freshly cooked it stayed hot.
5 Was the fish free from excessive grease and oil absorption (had the fish been left to drain off the oil sufficiently before it was packaged)? Yes 4 4
The cook stood the fish on end to drain the excess oil when he removed it from the fryer before packaging.
It was a beautiful piece of fish expertly cooked and packaged.
Section total 20/20
7 – Consumption – The Chips 100%
No. Question Response Weight Score
1 Were the chips a nice even golden colour? Yes 4 4
They were an inviting golden colour.
2 Were the chips free from excessive oil or grease? Yes 4 4
They were nicely drained and free from any excessive oil.
3 Were the chips crispy on the outside and fluffy on the inside? Yes 4 4
They were light and fluffy with a crisp coating.
4 Were the chips free from carbon particles or “eyes” (black specs, circles or any black areas? Yes 4 4
Not a black spot or eye to be seen.
5 Were there a lot of smaller chips or scraps in your portion of chips? No 4 4
There was only about 5% of the portion made up of smaller chips.
The chips were the best we have tasted from a takeaway in a long time. They were crispy and golden and free from excess oil.
Section total 20/20
8 – Staff 88%
No. Question Response Weight Score
1 Were the staff focused on serving customers and duties rather than talking amongst themselves? Yes 2 2
There were only 2 members of staff, cook and server, both were friendly and chatted to customers rather than each other.
2 Was your server wearing a clean and presentable uniform/apron? Yes 2 2
She wore an apron with the shop logo printed on.
3 Did you know who your server was by either a name badge or a name printed on the uniforms? No 1 0
There was no name tag or badge.
4 Did the chef wear a hat/hair net/bandana? Yes 1 1
The chef wore a baseball cap with the shop logo printed on.
5 Did the server wear a hat/hair net/bandana? Yes 1 1
She wore a hat with the shop logo printed on.
6 Were all staff free from jewellery and nail polish (except for a wedding ring)? Yes 1 1
The server appeared to be free from accessories including nail varnish.
The staff was very friendly, when we tried the coffee machine we didn’t place the cup in position and therefore lost the coffee, the chef immediately came from behind the counter and used a token so we would not have to pay again. When asked about various items on the menu and where fish was sourced he was very happy to discuss it.
Section total 7/8
9 – Payment 100%
No. Question Response Weight Score
1 Was the payment transaction well handled? Yes 1 1
I asked if I could pay by card and there was no problem.
2 Did the shop offer card payments? Yes 1 1
And there was a notice on the door to say card payments accepted.
3 Did any member of staff thank you, say goodbye or acknowledge you when you were leaving? Yes 2 2
Yes they both said thank you and enjoy your food
Payments were straightforward, when I asked for a receipt there was no problem although it was a card receipt. Coffee was cash as it was self service.
Section total 4/4
10 – Lasting Impressions 100%
No. Question Response Weight Score
1 Do you think this venue offers good value for money? Yes 1 1
They were the best fish and chips we have had in a long time and definitely value for money.
2 Based on this experience, would you eat from here again or recommend to others? Yes 1 1
We would definitely recommend it to others.
3 Please suggest anything you feel could help to improve this business and service.
The only suggestion I could make is possibly have tea as well as coffee on offer.
Section total

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